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Terms
of Service (ToS)
IMPORTANT
NOTICE: *All Payments To Level 1 Media Are Non-Refundable*
Level
1 Media ("The Company" or "L1M") agrees to
furnish services to the Subscriber, subject to the following TOS
(Terms of Service).
Use
of L1M Service constitutes acceptance and agreement to L1M's AUP
as well as L1M's TOS (Terms of Service).
All
provisions of this contract are subject to the TOS (Terms of Service)
of L1M and AUP (Acceptable Use Policy). The AUP may be changed
from time to time at the discretion of the Company. Subscriber
understands that change to the AUP by the Company shall not be
grounds for early contract termination or non-payment.
This
Agreement shall be construed in all respects in accordance with
the laws of the state of Nebraska.
Note:
Pornography and sex-related merchandising are prohibited on any
Level 1 Media server. This includes sites that may infur sexual
content, or links to adult content elsewhere. This is also true
for sites that promote any illegal activity or content that may
be damaging to Level 1 Media servers or any other server on the
internet. Links to such materials are also prohibited. All IRC
related activities are strictly prohibited and can be cause for
immediate account termination!
1. Disclosure to Law Enforcement: The AUP specifically prohibits
the use of our service for illegal activities. Therefore, Subscriber
agrees that the Company may disclose any and all subscriber information
including assigned IP numbers, account history, account use, etc.
to any law enforcement agent who makes a written request without
further consent or notification to the Subscriber. In addition
L1M shall have the right to terminate all service set forth in
this Agreement.
2. Service Rates: Subscriber acknowledges that the nature of the
service furnished and the initial rates and charges have been
communicated to Subscriber. Subscriber is aware that the Company
may prospectively change the specified rates and charges from
time to time. The promotional offer is contingent upon Company
achieving and maintaining its cost of service goals including
but not limited to rates charged to company by its suppliers.
3. Payment: Establishment of this service is dependent upon receipt
by the Company of payment of stated charges. Subsequent payments
are due on the anniversary date of the month for that year's service.
The above applies to all accounts and services provided by L1M.
4. Payments and Fees: Credit cards that are declined for any reason
are subject to a $1.00 declination fee. Service will be interrupted
on accounts that reach 10 days past due. Service interrupted for
nonpayment is subject to a $10.00 reconnect charge. Accounts not
paid by due date are subject to a $5.00 late fee. Accounts that
are not collectable by L1M may be turned over to an outside collection
agency for collection. If your account is turned over for collection,
you agree to pay the company a "Processing and Collection" Fee of not less than $20 nor more than $150. If you desire to
cancel your account, please follow the proper procedure to do
this as outlined in this TOS.
5. Refund and Disputes: All payments to L1M are nonrefundable.
This includes the one time setup fee and subsequent charges regardless
of usage. All overcharges or billing disputes must be reported
within 60 days of the time the dispute occurred. If you dispute
a charge to your credit card issuer that, in L1M's sole discretion
is a valid charge under the provisions of the TOS and/or AUP,
you agree to pay L1M an "Administrative Fee" of not
less than $20 and not more than $150.
6. Failure to Pay: The Company may temporarily deny service or
terminate this Agreement upon the failure of Subscriber to pay
charges when due. Such termination or denial will not relieve
Subscriber of responsibility for the payment of all accrued charges,
plus reasonable interest and any collection fees.
7. Account Cancellation: Request for termination of user accounts
can be made by contacting L1M. Termination requests received will
take effect immediately. If termination request is received after
the fee, which is not refundable, is charged for that year, Subscriber
will not be charged from the following year on. Subscription fees
for additional services such as added space and bandwidth transfer
will be charged for the entire month regardless of whether the
request for their termination is received prior to the effecting
of the said services.
8. Subscriber acknowledges that the service provided is of such
a nature that service can be interrupted for many reasons other
than the negligence of the company and that damages resulting
from any interruption of service are difficult to ascertain. Therefore,
subscriber agrees that the company shall not be liable for any
damages arising from such causes beyond the direct and exclusive
control of the company. Subscriber further acknowledges that the
company's liability for its own negligence may not in any event
exceed an amount equivalent to charges payable by subscriber for
services during the period damages occurred. In no event shall
the company be liable for any special or consequential damages,
loss or injury.
9. New Domains: Payment made for domain registration will not
be refundable in all cases, including those that involve mistakes
committed by any persons, L1M staff or not, at any stage of the
domain registration process. A confirmation e-mail will be sent
to registrants within 24 hours of the submission of the domain
name purchase order.
10. Transfer of Domains: New web hosting accounts which involve
the transfer of a domain from another provider to L1M will require
a minimum of seven (7) days to be set up and entered into our
DNS servers. In some cases, such transfers may take up to sixty
(60) days. Due to the unpredictable nature of the transfer process,
no guarantees are made regarding the amount of time a specific
transfer may take.
11. Support Boundaries: L1M provides 24 x 7 technical support
to our subscribers (except for few holidays and short company
meetings) We limit our technical support to our area of expertise.
The following is our guidelines when providing support: L1M provides
support related to your services or virtual site physical functioning.
L1M does not offer tech support for application specific issues
such as CGI programming, html or any other such issue. L1M does
not provide technical support for YOUR customers.
12. SPAM and Unsolicited Commercial Email (UCE): L1M takes a zero
tolerance approach to the sending of Unsolicited Commercial Email
(UCE) or SPAM over our network. Very simply this means that customers
of L1M may not use or permit others to use our network to transact
in UCE. Customers of L1M may not host, or permit hosting of, sites
or information that is advertised by UCE from other networks.
Violations of this policy carry severe penalties, including termination
of service.
a. Violation of L1M's SPAM policy will result
in severe penalties. Upon notification of an alleged violation
of our SPAM policy, L1M will initiate an immediate investigation
(within 48 hours of notification). During the investigation, L1M
may restrict customer access to the network to prevent further
violations. If a customer is found to be in violation of our SPAM
policy, L1M may, at its sole Discretion, restrict, suspend or
terminate customer's account. Further, L1M reserves the right
to pursue civil remedies for any costs associated with the investigation
of a substantiated policy violation. L1M will notify law enforcement
officials if the violation is believed to be a criminal offense.
b. First violations of this policy will result
in an "Administrative Fee" of $250 and your account
will be reviewed for possible immediate termination. A second
violation will result in an "Administrative Fee" of
$500 and immediate termination of your account. Users who violate
this policy agree that in addition to these "Administrative"
penalties, they will pay "Research Fees" not to exceed
$175 per hour that L1M personnel must spend to investigate the
matter. PLEASE, DO NOT SPAM from your account.
IMPORTANT
NOTICE:
BEGINNING IMMEDIATELY, anyone hosting websites or services that
support spammers or cause any of our IP space to be listed in
any of the various Spam Databases will have their services immediately
disabled. The services will not be enabled until such time that
you agree to remove ANY and ALL traces of the offending material
immediately upon reconnection and agree to allow us access to
the account to confirm that all material has been COMPLETELY removed.
Severe violations may result in immediate and permanent removal
of the account from our network without notice to the customer.
Any account guilty of a second violation WILL be immediately and
permanently removed from our network without notice.
13. Network
a. IP Address Ownership: If L1M assigns Customer
an Internet Protocol address for Customer's use, the right to
use that Internet Protocol address shall belong only to L1M, and
Customer shall have no right to use that Internet Protocol address
except as permitted by L1M in its sole discretion in connection
with the Services, during the term of this Agreement. L1M shall
maintain and control ownership of all Internet Protocol numbers
and addresses that may be assigned to Customer by L1M, and L1M
reserves the right to change or remove any and all such Internet
Protocol numbers and addresses, in its sole and absolute discretion.
b. IP Address Usage: Any customer caught using
an IP address that has not been assigned to them agrees to pay
a $25 fee. The domain caught using the offending IP address can
be L1Mabled or deleted at the Discretion of L1M.
c. Bandwidth and Disk Usage: Customer agrees
that bandwidth and disk usage shall not exceed the number of megabytes
per month for the Services ordered by Customer on the Order Form
(the "Agreed Usage"). L1M will monitor Customer's bandwidth
and disk usage. L1M shall have the right to take corrective action
if Customer's bandwidth or L1Mk usage exceeds the Agreed Usage.
Such corrective action may include the assessment of additional
charges, disconnection or discontinuance of any and all Services,
or termination of this Agreement, which actions may be taken is
in L1M's sole and absolute Discretion. If L1M takes any corrective
action under this section, Customer shall not be entitled to a
refund of any fees paid in advance prior to such action. In the
event that a customer exceeds the included allocation, L1M may,
at its sole Discretion, collect a deposit, in an amount determined
by L1M, against customer's credit card on file with L1M.
d. System and Network Security: Users are prohibited
from violating or attempting to violate the security of the L1M
Network. Violations of system or network security may result in
civil or criminal liability. L1M will investigate occurrences,
which may involve such violations and may involve, and cooperate
with, law enforcement authorities in prosecuting Users who are
involved in such violations. These violations include, without
limitation:
i. Accessing data not intended
for such User or logging into a server or account, which such
User is not authorized to access.
ii. Attempting to probe, scan
or test the vulnerability of a system or network or to breach
security or authentication measures without proper authorization.
iii. Attempting to interfere
with service to any user, host or network, including, without
limitation, via means of overloading, "flooding", "mail
bombing" or "crashing".
iv. Forging any TCP/IP packet
header or any part of the header information in any e-mail or
newsgroup posting.
v. Taking any action in order
to obtain services to which such User is not entitled.
14.
Notification of Violation:
a. L1M is under no duty to look at each customer's
or user's activities to determine if a violation of the AUP has
occurred, nor do we assume any responsibility through our AUP
to monitor or police Internet- related activities.
b. First violation: Any User, which L1M determines
to have violated any element of this Acceptable Use Policy, shall
receive an email, warning them of the violation. The service may
be subject at L1M's Discretion to a temporary suspension pending
a User's agreement in writing, to refrain from any further violations.
c. Second Violation: Users that L1M determines
to have committed a second violation of any element of this Acceptable
Use Policy shall be subject to immediate suspension or termination
of service without further notice.
15.
Suspension of Service or Cancellation: L1M reserves the right
to suspend network access to any customer if in the judgment of
the L1M network administrators the customer's account is the source
or target of the violation of any of the other terms of the AUP
or for any other reason which L1M chooses. If inappropriate activity
is detected, all accounts of the Customer in question will be
deactivated until an investigation is complete. Prior notification
to the Customer is not assured. In extreme cases, law enforcement
will be contacted regarding the activity. The customer will not
be credited for the time the customer's account was suspended.
The customer will also not be credited for any fees if their account
has been terminated.
16. L1M reserves the right to amend its policies at any time.
All resellers of L1M must adhere to the above policies. Failure
to follow any term or condition will be grounds for immediate
Cancellation. You will be held responsible for the actions of
your clients in the matter described on these Terms and conditions.
17. Indemnification: L1M wishes to emphasize that in agreeing
to the L1M Acceptable Use Policy (AUP) and Terms of Service (ToS),
customer indemnifies L1M for any violation of the Acceptable Use
Policy (AUP) and Terms of Service (ToS) that results in loss to
L1M or the bringing of any claim against L1M by any third-party.
This means that if L1M is sued because of a customer's or a customer
of a customer's activity, the customer will pay any damages awarded
against L1M, plus all costs and attorney's fees.
18. Miscellaneous Provisions: You must provide us with, and keep
current, good contact information for you. E-mail, telephone and
fax contacts are used, in that order of preference.
a. A waiver by the Company of any breach of
any provision of this Agreement by Subscriber shall not operate
as or be construed as a continuing or subsequent waiver thereof
or as a waiver of any breach of any other provision thereof.
b. Subscriber shall not transfer or assign this
Agreement without the prior written consent of the Company. Company
may assign Agreement at anytime without consent from or notice
to Subscriber. Company reserves right to cancel customers rights
under this contract at anytime without further obligation.
c. L1M takes no responsibility for any material
input by others and not posted to the L1M Network by L1M. L1M
is not responsible for the content of any other websites linked
to the L1M Network; links are provided as Internet navigation
tools only. L1M L1Mclaims any responsibility for any such inappropriate
use and any liability to any person or party for any other person
or party's violation of this policy.
d. L1M is not responsible for any damages your
business may suffer. L1M does not make implied or written warranties
for any of our services. L1M denies any warranty or merchantability
for a specific purpose. This includes loss of data resulting from
delays, non-deliveries, wrong delivery, and any and all service
interruptions including equipment failure.
19. Responsibility for Content: You, as L1M's customer, are solely
responsible for the content stored on and served by your account.
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